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Shop Information

Products and Prices

The price of all products available in Lanas y Ovillos have VAT included.
Discounts and special promotions are available for a certain and limited time, and will always be displayed on the tab of the article, therefore, the final price will always be displayed in the article.
The images used for materials are real products and in most cases provided by the manufacturer. However, because of the different factors that can alter the assessment slightly in the user's screen, the actual product may not be exactly the same as seen on the screen.
In Lanas y Ovillos there is a control stock to avoid shipment delays. However, it is possible that, by an error in the introduction of quantities of products, a sale is made without being physically available. In this case, we will contact the customer to inform the deadline to send to.

Payments

Payment will be made once the order is confirmed. Payment can be in two different ways.

    - Credit Card or Debit: By secure payment gateway of Caixa Bank, which Lanas y Ovillos won't have access at any time to bank customer data
    - PayPal: With PayPal payment platform in which the customer makes payment directly from it's account, or with credit card. Lanas y Ovillos won't have access at any time to bank customer data. For more information www.paypal.com

Delivery and return

Once the payment is recieved, the order will be prepared for shipment within 24 working hours to Spain.
The shipping price depends on the destination of the packet, and always will be added to the total purchase price.
Shipments can be by express parcel (mainland Spain, Balearic Islands and Portugal), and the delivery time is 48-72 hours (24 hours more to Balearic Islands)
Shipments to other destinations not listed above, shall be made by Correos Spain (Blue Package), and the delivery time depends on the destination country. Lanas y Ovillos isn't responsible for the amount of taxes in the country of destination, not included in the shipping charges.

Shipments will be made to the address specified by the customer, which must ensure that the address is correct. Lanas y Ovillos  isn't responsible for errors in the delivery address and extra charges will be charged to the customer.

Urgent (to 1 kg)

España Peninsular             4,95€  (0,60€  /kg extra)
España Baleares                10,55€ (1,10€ / kg extra)
Portugal                            6,20€   (0,65€ / kg extra)

Correos España (Paquete azul to 1 kg)

España (Canarias, Ceuta y Melilla))              7,90€    (4€ /kg extra)
Europe                               29,60€  (3,2€ /kg extra)
America                             20,95€  (5,2€ / kg extra)
Asia y Africa                      22,65€  (5,2€ / kg extra)


The default invoice will be sent to the same address for delivery, unless specifically specified in the order form

Returns within 15 calendar days after receipt of the items are accepted, if they are in perfect condition and in its original packaging. Before the return, the customer must contact Lanas and Ovillos to process the refund via email info@lanasyovillos.com, or through the contact section of the web www.lanasyovillos.com.
In the event that there has been an error in the preparation of the order, or any item is defective, Lanas y 
Ovillos takes over the amount of the refund, and undertakes to give effect to the refund within 15 days of receipt for the return.
In the case that is a return by variations in color perception, or for other reasons, the customer takes care of the return and shipping amounts, refunding only the amount of the returned products.